BIDDOM policy

Refund policy

How refunds affect payments, placements and competitive totals.

Eligibility

Refund requests are reviewed against the product purchased, delivery already received and applicable UK consumer/business law.
A cancelled checkout creates no placement and requires no refund.
A successful payment that has already delivered measurable advertising exposure may be partly or fully non-refundable except where law requires otherwise.

Competitive adjustment

When a qualifying territory bid or Crown payment is refunded, the refunded amount is removed from its competitive total.
Rankings may change immediately after Stripe confirms the refund.
Original payment, refund amount, previous impact and adjusted impact remain in the audit record.

Sponsor bookings

National Billboard and lorry inventory is time-limited. Approved refunds may cancel or shorten the relevant placement.
Contact BIDDOM support with the payment reference and reason for review.